TopCMM Software Corp. in Business \ Applications
With the 123-live-help (V_3.2), staff can invite website visitors on their own initiative and begin one-to-one chat with visitors, to promote sales with online customer support. Also client can choose sales. It's Java server&flash client with cheap price.123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
Remote controller of 123livehelp via MSNA remote controller and monitor of the live chat conversation
*Proactive Chat InvitationsThe staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors won't have to click any chat button on the webpage, they will be greeted by a friendly notification that the staff would chat with them to offer assistance. What's more, the invitation won't be blocked by pop-up killer.
*Client Choose Staff.Client can request help from a very staff, which is more friendly to a returned customer.
*Real-time Text Chat&Optional Video Chat for StaffThe java server enables instant chat.
*Web-based Client123LiveHelp flash client loads fast and end users don't need to download any plug-ins to chat with staff.
*Visitors Waiting in Queue
*Chat Transferfrom one staff to another.
*Canned Answers
*Auto-detect and display language.
*New APIAdmin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.
*multiple Chat RequestsOne agent can chat with multiple clients.
*Chat Search More PowerfulReal-time chat scripts searchable.
*Custom UICustomizable client interface,and skin collection.
*Integrate External Database
*Auto-detect User DetailsAuto-detect extensive visitors information including IP address and country.
*Backend Monitor
*Sound Notification
*Department Management
*Account Management
* chat logs sent to email
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