Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice Service Management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management · Service Level Agreements (SLA`s) ·
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Free download of HelpSTAR - Help Desk Software 2009.02, size
135.54 Mb.
StarWebService 2.0 is an open-source Web Services Container based on Apache Axis 1.1, enhanced with the capability of wrapping back-end CORBA Object and CORBA Component Model as Web Services, and the flexibility of Service Management. It implements the O . Freeware download of StarWebService 1.0, size 2.43 Mb.
Self Organization of an adaptive learning framework for pervasive graph structures from grids, utilities to semantic governance. Business, performance and provisioning assurance are converged with EGA, ITIL, eTOM,SOX, HIPPA, CobiT and AC
Open Source Business Service Management 1.0 License - Common Public License 1.0
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Freeware download of Open Source Business Service Management 1.0, size
0 b.
These are sample OSGi bundles for education and practice purposes. They were designed on the IBM Service Management Framework, but should deploy on any OSGi SP3-compliant platform.
Sample OSGi Framework Bundles 1.0 License - IBM Public License
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Freeware download of Sample OSGi Framework Bundles 1.0, size
0 b.
Windows Azured-OC?D? is a cloud services operating system that serves as the development, Service hosting and Service Management environment for the Windows Azure platform. Windows Azure provides developers with on-demand compute and storage to host, scale, and manage web applications on the internet through MicrosoftdlT« datacenters.
IBM test exam 000-032 dumpms Related certifications: * IBM Certified Solution Advisor - Cloud Computing Architecture V1 * IBM Certified Advanced Deployment Professional - IBM Service Management Cloud Computing Infrastructure V1Section 1 - Cloud Computing Concepts and BenefitsSection 2 - Cloud Computing Design PrinciplesSection 3 - IBM Software . Freeware download of 000-032 7.31, size 178.26 Kb.
Spinso Organizer 2011 Basic Edition Service CRM is simple ready to use complaint Management and billing Software.It take cares of the end to end complaint Management process Features - Centralized repository for managing the complaint - Check the availability of technician and assign the complaint accordingly - Track the status of the complaint . Free download of Organizer Service CRM : Basic Edition 2011R2.0 1.0, size 6.48 Mb.
Spinso Organizer Professional Edition is a simple ready to use Service CRM to manage complete servicing life cycle that includes Inventory, Billing, Payments, Complaints and Service Contract Management Features Complaint Management: Assigning the complaint to the technician, tracking the status of the complaints, generating invoice or billing the . Free download of Organizer Professional : Service CRM 2011R11.0, size 6.55 Mb.
Spinso Organizer Premium Edition is a comprehensive ready to use Service CRM to manage complete servicing process that includes Inventory, Billing, Payments, Complaints and Service Contract Management,additional billing options
Features
Complaint Management:
Assigning the complaint to the technician, tracking the status
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Free download of Organizer Service CRM :Premium Edition 2011R2.0, size
6.45 Mb.
The DataTrack System is an affordable, web enabled Service and support Management system designed for call centers, help desks, customer support centers, IT departments, and Software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for . Free download of DataTrack System 3.0.7794.7, size 12.27 Mb.
Service Explorer is an enterprise-wide solution for easy, central Management of services, tasks and their respective user accounts and passwords on Windows desktops and servers. . Free download of Service Explorer 2.13, size 8.62 Mb.
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account&Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer . Freeware download of ManageEngine SupportCenter Plus 6.5, size 32.83 Mb.
Spinso Organizer Standard Edition is a simple ready to use Service CRM to manage complaint,billing,Service contracts. Organizer Standard Edition is useful for complaint Management it lets you assign complaints to the technician, track the status of the complaints, generate invoice for billing the customers.You can easily manage Service contracts, . Free download of Organizer Service CRM : Standard Edition 2011R2.0, size 6.49 Mb.
Verax NMS is a highly scalable, integrated IT Service assurance application for cross-silos Management & monitoring of networks, data centers, applications and clouds.
Verax NMS reduces costs of IT Service delivery, shortens downtimes and increases customer satisfaction levels through streamlining processes of business Service
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Free download of Verax NMS Express 2.1.0, size
759.17 Mb.
ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management Software which
integrates Ticketing, Asset Tracking, Purchasing, Project Management, Contract Management and
Knowledge Base in one low-cost package. It has an ITIL ready version which gives you the ability to
improve productivity of your IT
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Freeware download of ManageEngine ServiceDesk Plus 9.3, size
113.00 Mb.
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based Service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid . Free download of ITIL Service Management Excellerator 1.10, size 2.20 Mb.
An integral tool within N-central, Remote Support Manager delivers the most powerful Windows desktop remote control and remote Management Software on the market. Launched with a single click from the N-central UI, Remote Support Manager empowers you to manage your customers' devices remotely, in real time, while users continue to work without . Free download of Remote Support Manager 8.3.3.250, size 597.72 Mb.
Great program for any size maid Service and home/office  cleaning business for both home and commercial accounts. It's hard to stay organized in a small business, where everybody has a lot of hats to wear, and where customers expect your immediate reaction to their needs. If you don't do it, they are off to your competition. Managing any Service . Free download of Maid Manager Pro 7.0.1, size 33.84 Mb.
With the Field Staff Manager you can create the job, send it to the field Service staff's mobile phone. From there the field Service technician can record all details to do with the job including appointments made, material costs, time worked and update the system in real time. Powerful Management features including: Calendar overview, charts . Freeware download of FSM Field Staff Manager 2. 1. 2004, size 25.22 Mb.
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses Commit is an affordable CRM, Service, Dispatching, Contracts and Billing Software solution designed for IT Service providers who - * Provide maintenance services * Handle customer support calls and on-site visits * Sell hardware and off-the-shelf Software * . Free download of Commit CRM 3 7, size 18.74 Mb.
