Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation.
AWRC provides lots of powerful tools for remote management and audit. With such tools you will
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Free download of Atelier Web Remote Commander 10.0, size
5.09 Mb.
Provide support to all your customers by remote control. Remote helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES . Free download of Remote Helpdesk 7.7, size 2.89 Mb.
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for . Free download of DataTrack System 3.0.7794.7, size 12.27 Mb.
FastRequest helpdesk- Workorder, Web form and helpdesk software. Al-in-one.FastRequest helpdesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List…).
You can create your own service requests form customized
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Free download of FastRequest HelpDesk 7.0.4, size
49.17 Mb.
Using Anyplace Control, the network administrators no longer need to be chained to their desks. The program enables a network administrator to perform a full remote controlling of any PC in the network, from anywhere in the world. Basic features: Remote Installation; Strong connection security; Transferring of files to or from the remote computer; . Free download of Anyplace Control 6.0, size 5.31 Mb.
An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist . Free download of SupportCalls with Outlook 2.3, size 23.09 Mb.
Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away.Tip. Copy Desktop Pinger to your memory stick and take it . Freeware download of Desktop Pinger 1.2, size 325.66 Kb.
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and . Free download of SupportPortal 3.0, size 2.90 Mb.
MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks. It offers remote desktop management, remote network management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).
Managing multiple customers leaves
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Free download of ManageEngine MSP Center Plus 7.1, size
90.18 Mb.
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database . Free download of Public Folder HelpDesk 11.1, size 20.87 Mb.
Instant Housecall is a fast, easy remote access program that lets you offer remote support through firewalls. You can transfer files, and easily view and control the remote desktop. To start a session, ask your client to run Instant Housecall then click "Start Session". You'll be connected instantly, and you can instantly provide . Freeware download of Instant Housecall 4.6, size 1.94 Mb.
Spiceworks is free network management software designed for networks with up to 500 devices. It combines inventory, monitoring, help desk and community Q&A into one easy-to-use application. It enables you to quickly and conveniently inventory the hardware, software, and patches that reside on your network; monitor your network for new software, . Freeware download of Spiceworks Desktop 4.5, size 23.63 Mb.
Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal.Pay what you want for your first license of Polar Help Desk 5.Key advantages:
- Incorporate
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Free download of Polar Help Desk 5.0, size
17.60 Mb.
dMessage is a simple solution for sending and receiving pop-up messages over your enterprise-wide LAN. dMessage is compatible with all versions of Windows (including Vista and Windows 7) and all LDAP directories. dMessage is independent of Net Send and the associated service. Helpful for helpdesk, dMessage let's you specify recipients according to . Free download of dMessage 6.20, size 10.69 Mb.
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call . Freeware download of Boldchat 6.0, size 7.14 Mb.
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant . Free download of Team HelpDesk for Outlook 6.2, size 56.44 Mb.
Issue tracking and helpdesk ticketing system for multiple technicians, Team helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically process incoming support request emails, assign . Free download of Team HelpDesk for Outlook & SharePoint 2.1, size 45.87 Mb.
Ticker Tape is a simple and cost efficient way to 'broadcast' unobtrusive, yet highly visible, messages to workstations spread over one or more Sites, without impacting the users normal work.
It's ideal for Help Desks or Administrators wanting to proactively advise people of new issues or to update them on the progress of current issues
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Free download of Ticker Tape 1.3.2, size
2.45 Mb.
Add a professional self-serve knowledgebase to your website. Allow your customers to quickly find solutions to product issues without having to submit support tickets or call your support department. Improve employee and partner productvity by elminating the time wasted searching through separate systems and paper documents. Create a secure, . Free download of Knowledgebase 2008 1, size 15.51 Mb.
Test Oulook as helpdesk for customer mails to Secretariat. You'll receive a specified structure with the usual questions that occur in customer mails Secretariat, together with suggestions for boilerplates that often can be sorted into these helpdesk areas. All templates for the boilerplates already have bilingual subjects / were tagged with icons . Freeware download of Templates for the Secretary Helpdesk 1.00, size 251.90 Kb.
